Refund and Returns Policy

At Anika Farm, we take utmost care in delivering high-quality, fresh, and organic products. However, if you’re not satisfied with your purchase, we’re here to help.

Returns Eligibility:

You can request a return or replacement if:

• You received wrong, damaged, expired, or defective products
• Items are missing from your package
• You received products that were not as described

Non-returnable Items:

• Perishable items like fresh fruits/vegetables
• Opened or used products
• Items purchased during promotions or clearance sales (unless damaged)

Return Process

• Email us at support@anika.farm or WhatsApp us within 48 hours of receiving the order.
• Attach photos of the product & invoice for faster processing.
• Once approved, we will arrange a pickup (if applicable) or guide you through the return steps.
• Product must be returned in original packaging, unused, and with all tags/labels intact.

Refund Policy

• Refunds will be processed within 5-7 working days once we receive the returned product.
• Refunds are issued via the original payment method.
• For Cash on Delivery orders, refunds will be made to your bank account after verification.

Replacements

If eligible, we’ll offer a free replacement instead of a refund (based on availability). You may choose this option while requesting a return.